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Frequently Asked Questions

How long is shipping and delivery?

The processing time for each order will take between 2-4 business days. Your total order delivery time will take between 5-7 business days after shipment, depending on the final delivery destination. 


Once your order has been shipped, you will receive a tracking order to locate your parcel

 

How can I track my package?

Once your order has been shipped, you will receive a tracking order to locate your parcel. Alternatively, you can click here to track your order.

 

I placed an order, but I did not receive my confirmation email. How can I retrieve it?

We sincerely apologize for the inconvenience. Please email us at neck-comforter@gmail.com and we will send you the email confirmation right away.

 

Why was my order cancelled?

In authorizing your purchase, Neck-Comforter electronically requests an approval from your credit card issuer. If your credit card company does not provide that authorization, your order may be cancelled. 


Please double-check that your billing, number and expiration info are all correct. If the cancellation was due to simply entering your card info incorrectly, you should have no trouble placing your order again on Neck-Comforter.com

 

My question is not listed here. How can I reach you?

For any other inquiries, please contact us by email at neck.comforter@gmail.com .

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